Shipping Policy

Shipping & Delivery Policy

At Velzo, our goal is to provide you with a smooth, reliable, and convenient shipping experience, no matter where you are located.

Order Processing Time

The total delivery time for your order is divided into two stages:

1. Processing Time

Once your order is placed, it goes through the following steps:

  • Order verification and confirmation

  • Product preparation and tailoring, where applicable

  • Quality inspection

  • Packaging

After processing, your order is handed over to our third-party delivery partner for shipment.

Orders are generally processed within 2–4 working days. Once your order has been processed and handed over to the courier, the shipping period begins.

2. Shipping Time

Shipping time refers to the time required for your order to travel from our warehouse to your delivery address.

After processing and dispatch, orders usually arrive within 7–14 business days, depending on the destination and courier service.

Please note that delivery times may occasionally be affected by unforeseen circumstances, including weather conditions, public holidays, operational delays, or other courier-related issues.

Cash on Delivery (COD) Rules

For Cash on Delivery orders, the following rules apply:

  • Customers are not allowed to open or inspect the package before making the payment.

  • The delivery person is not responsible for any product-related issues inside the package.

  • If you experience any issue with your order or product, please contact Velzo Customer Support directly after receiving your package.

  • For details regarding eligible product issues, returns, and exchanges, please refer to our Returns & Exchange Policy.

Courier & Delivery Responsibility

All Velzo shipments are handled by a third-party courier service. While we always aim to ensure timely delivery, Velzo and its team cannot be held responsible for delays caused by the courier, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

If you have not received your order within 15 days of placing your order, please contact our customer support team so we can assist you with your shipment.

Email: velzoofficial00@gmail.com
WhatsApp / Call: 03007537237

For information about products covered under our return or exchange policy, please refer to our Returns & Exchange Policy.