Exchange, Return & Refund Policy

Thank you for shopping with Velzo.

We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Exchange, Return & Refund Policy below.

These terms apply to all products purchased from Velzo.

Exchange & Return Conditions

To be eligible for an exchange or return, please make sure that:

• The item was purchased within the last 14 days.

• You have the original order invoice or proof of purchase.

• The item is in its original packaging.

• The item is unused, unworn, and in its original condition.

• The item has not been damaged, washed, altered, or water damaged.

• All original tags, labels, and accessories, where applicable, are still attached and included.

Velzo reserves the right to refuse an exchange or return if the product does not meet the above-mentioned conditions.

Refund Policy

Refunds are only offered in cases where the product has a confirmed manufacturing defect.

If your product has a manufacturing defect, please contact us within 14 days of receiving your order. After reviewing and verifying the issue, Velzo may offer a replacement, exchange, or refund, depending on the circumstances.

Refunds will only be processed after the returned product has been received and inspected by our team.

Please note that issues resulting from misuse, accidental damage, improper care, washing, alterations, or normal wear and tear are not considered manufacturing defects.

How to Request an Exchange or Return

To request an exchange or return, please contact Velzo Customer Support with:

• Your order number

• Your name and contact details

• Reason for the return or exchange

• Clear photos/videos of the product, if the request is related to a defect or damage

Our team will review your request and provide you with the next steps.

Return Shipping

Unless the product is confirmed to have a manufacturing defect or the wrong item was sent, the customer is responsible for the return shipping costs and any associated risks.

We recommend using a reliable, trackable courier service when returning an item.

Velzo is not responsible for products that are lost or damaged during return shipment due to inadequate packaging or courier handling.

A refund or exchange cannot be processed until the returned product has been received and inspected by our team.

Non-Returnable Items

Products may not be eligible for return or exchange if they:

• Have been used, worn, washed, or altered.

• Are damaged due to improper handling or care.

• Are missing their original packaging, tags, or accessories.

• Show signs of wear or damage caused after delivery.

• Are returned after the 14-day return period.

Contact Us

If you have any questions regarding our Exchange, Return & Refund Policy, please contact Velzo Customer Support:

Email: velzoofficial00@gmail.com

WhatsApp / Call: 03007537237

We are always happy to assist you with your order and help resolve any concerns.